CRM Configurator

CRM Configurator

Who are we looking for?

The CRM team within the Directorate of Student Success, Administration and Support Services (DSSAS) is looking for a CRM Configurator to join its busy CRM team. Over the last three years the University has invested significantly in a new CRM. To date the system has delivered significant business benefits to the university with respect to Recruitment & Admissions business processes, and is currently focused on delivering CRM Student, supporting our student services. Our development methodology has been agile, and we have consistently delivered in 3-week sprint cycles since the first deliverables went live in November 2019.

Given the success of the programme so far, the appetite for CRM development and growth within the institution is strong, and we want to expand our small team to better support the needs of the business. Our vision for CRM within the university is that drives and enables innovation in our customer experience and will ultimately provide a service differential to our students and other stakeholders.

With a strong background in Microsoft Dynamics 365, the Configurator will take a pragmatic and customer-focused approach to delivering CRM to our internal and external customers.

So, what will the role involve?

We’re looking for a committed and enthusiastic team member whose focus will be working with business leaders in the institution as well as external consultants to deliver against an ambitious plan of growth and development.

The CRM Configurator will be able to demonstrate excellent problem-solving and analytical skills along with the ability to approach and resolve problems in a prompt, practical and efficient manner.  With excellent team working skills, a deep commitment to service excellence and the capacity to work flexibly and effectively with key stakeholders they will be able to use their experience with D365 to contribute to the development of a progressive, innovative and strategic vision for the University’s CRM, and apply best practice to achieve outstanding results for the University and its students.

If you’ve got the skills and experience and are ready to work as part of a fast-paced and busy team then we want to hear from you.

If you’ve got further questions, please contact Dan Lees, CRM Manager, on d.lees@salford.ac.uk for an informal chat. Please note that interviews for this post will take place during the week commencing Monday 21st November.  

Making an application

When applying for this role, please ensure you provide a personal statement along with your CV, showing how you meet the essential criteria given in the person specification. We’re looking forward to hearing from you.

What’s in it for you?

• Competitive salary and excellent pension scheme
• Generous annual leave - plus the ability to buy and sell holiday days
• Flexible, agile and hybrid working - we support a culture of both flexible and agile working to help manage the demands of work with personal life subject to business requirements
• Professional development- a comprehensive package of personal development opportunities to help you achieve your full potential
• Wellbeing support- dedicated services and facilities to support your mental and physical health, ranging from an Employee Assistance Programme and counselling to sports and fitness facilities, including discounted gym memberships.
• Greater Manchester - Live and work in one of the most vibrant regions in the UK, a hot spot of digital innovation, excellent schools and colleagues, and with affordable city, suburban and rural living options to suit a wide range of lifestyle choices.
• However you identify, whatever your pathway has been to get here, come and join us at the University of Salford where we are all proud to belong!

to apply please attach a copy of your CV as well as a covering letter detailing how you meet the essential criteria