Customer Service Information Assistant

1496

02/04/2023, 23:55

Salford - Peel Park Campus
Directorate of Student Success, Administration & Support
Full Time Fixed Term
November 2023

£24,248 - £26,445

Are you passionate about providing good customer service?  Are you motivated to engage students dynamically and creatively? Are you looking for a job in a fast-paced environment that will challenge you, and bring you high levels of job satisfaction? If so, this role within the Customer Service team at the University of Salford could be the right one for you.

 

Customer Service is a part of the Student Administration team and is responsible for the administrative processes that support student registration, graduation, certificate and transcript production and the administration of tuition fees.  Customer Service also provides a front facing service to all students in the askUS referral lounge in University House and manage student queries through email and telephony channels. The Customer Service department is divided up into three teams which are Student Records, Events (Registration and Graduation) and Fees & Awards and are each headed up by a Customer Service Manager. This role would sit within the Fees & Awards area.

 

At the very heart of the Customer Service team is the desire to provide service excellence to all students or to anyone that has the need to interact with our service, all whilst maintaining a firm focus on the evolution of our service using creativity, flexibility and innovation by anticipating and responding to the needs of our diverse student community.

 

The Information Assistant role will support the operational delivery of Registration and Graduation in parallel with others within in the team to ensure we are meeting the demands of our customers.

 

All of us are made of many identities and passions – it makes us who we are, we are proud parents and passionate performers, we’re innovative engineers and network reformers, we’re local, we’re global and all different races, many cultures, many faiths and from many places. We have different genders, we’re proud to be LGBT, we’re younger and older and focus on ability, we’re agile, we’re balanced, we make sure we rest, we’re supported to work the way we’ll do our best. We’re academics, students and colleagues from near and afar, we’re a community of many things – it makes us who we are. #UoSEquality

This opportunity is closed to applications.