Information Support Assistant

We are seeking to recruit one Information Support Assistant for our Library Services Team, working 21.75 hours per week, between the hours of 13:00 and 21:00 Saturday – Monday. Although these are the set shift times, flexibility will be required to work other shift patterns which can include 9:00 - 17:00 Saturday - Monday or over the week where necessary. 

A bit about the Library Services Team… 

The Library Services team provides high-quality learning spaces and excellent frontline support to students, aiming to create a sense of belonging at the University. 

We make every contact count: finding the right answers, connecting students to different services, and looking for the best solutions to problems. Our team builds rapport with service users, cultivating an inclusive Library community where students can be themselves and feel supported. The Library is a central resource on campus and we aim to ensure that all students have a positive, vibrant, and engaging experience whenever they use our services.  

So, what will the role involve? 

The University of Salford is seeking an exceptional candidate with the skills and personal attributes to deliver excellent customer services as part of the Library Services Team within the Library. As an Information Support Assistant, your responsibilities will include:

• Responding to enquiries which may include access to print and electronic resources, the loan and return of library laptops, and signposting users to other services and resources provided by teams around the University. 
• Promoting Library Services, Library workshops and Library events to service users while assisting with outreach and engagement activities. 
• Proactively engaging with users to help build a university community which strengthen the Salford core behaviours.
• Monitoring the use of library spaces and dealing with any challenging behaviour in accordance with library policies and procedures. 

You will be expected to: 

• Support students on their learning journey to make the difference to their experience at the University of Salford.  
• Build professional relationships with students, anticipating and meeting their needs even where they cannot clearly articulate what these are.  
• Be confident in dealing with challenging behaviour including all non-compliance with library policies and procedures,  
• Learn new administrative systems which we use daily, enabling us to efficiently analyse data to make informed service decisions.

• Embrace a pivotal role in a dynamic, swiftly evolving atmosphere where each day brings new challenges and opportunities!

There is more information about the duties and responsibilities of this role in the person specification linked below.  

If you are passionate about providing exceptional customer service and have experience of working in a customer service environment, we encourage you to apply for this role. 

Applicants should be aware that although the role will be assigned to a specific department / school within DSAS in the first instance, we reserve the right to reassign the post to meet the future needs of the University. 

We kindly ask that if you submitted an application for a similar post within the last 3 months, that you refrain from submitting a further application at this time.

If you’ve got further questions, please contact the hiring managers, Ben Holmes B.Holmes5@salford.ac.uk and Thomas Edwards t.edwards4@salford.ac.uk , for an informal chat.