Customer Service Assistant

Are you passionate about delivering outstanding service? Are you a tenacious individual who always wants to find the right answer for customers? If so – Salford Business School is looking for you!

A bit about the Salford Business School…

Salford Business School is at the forefront of expanding opportunity and access in higher education. With a strong focus on the student experience, we are committed to excellent, inclusive teaching that prepares our students for professional employment and inspires them to achieve their ambitions. We deliver across a range of subject areas and are currently expanding provision through new partnerships and a developing portfolio of higher and degree apprenticeships. Through our Industrial Collaboration policy, our teaching, research and civic engagement make a real impact across business, public services and our community. Salford Business School was one of the first Business Schools to receive the Small Business Charter and the first to gain a Social Enterprise Gold Mark.

So what will the role involve?

We’re recruiting for a Customer Service Assistant to join our growing team of student facing services in the school. As the warm, professional face at the front of the school, you will welcome students, staff and visitors into our space and act as a first point of contact to triage their concerns.

As part of a wider team of student services across the university, you will share best practice with other customer service roles both within and outside of the school and ensure a high-standard and consistent level of service for our customers.

It’s an exciting time to join Salford as we look to deliver significant improvements in service delivery across the university. The Business School specifically has just launched a new staff-student collaboration space where were encourage a feeling of community and a sense of belonging. The post holder will be based primarily in this space in the Maxwell building on Peel Park Campus

What’s in it for you?

With over 200 languages spoken across Greater Manchester, we want to create an inspirational, inclusive learning and working environment, celebrating the diversity of our University community in our everyday conversations.  Our student population is already incredibly diverse and we want to ensure this is reflected across our colleague profile as well. 

To help you, we have wide ranging colleague support networks, promoting awareness events throughout the year and giving you the opportunity to share your experiences with others. Our extensive faith centre facilities reflect our continuing commitment to support the student and colleague experience and the beliefs and values you bring to our community. 

There is a varied benefits package available through ‘MySalford’ where you can tailor your benefits to suit your own lifestyle – everything from additional annual leave, savings on High Street shopping, travel discounts as well as health and wellbeing support. To maintain work/life balance, when appropriate you can connect to work from wherever you are. Whether it’s our Peel Park Campus, MediaCityUK or your couch at home, the tools are there for you to do your best work. Flexibility on working from home is supported where possible, however the role will be based on the University of Salford campus.

However you identify, whatever your pathway has been to get here, come and join us at the University of Salford where we are all proud to belong -  watch us in action here!