Information Support Assistant (Customer Service Library) (Full Time)

A bit about the Library Services Team…

The Library Services team provides high-quality learning spaces and excellent frontline support to students, aiming to create a sense of belonging at the University. We make every contact count: finding the right answers, connecting students to different services, and looking for the best solutions to problems. And we encourage talking! Our team builds rapport with our service users, cultivating an inclusive Library community where students can be themselves and feel supported. We maintain a high standard in our library spaces and resources, ensuring an excellent experience each time. The Library is a central location on campus as a student space and information service. We meet the demand from students by continuously improving our service – creating a student-led, vibrant, and engaging campus experience.

The Library is organized into three functional units: Library Services, Content and Business, and Learning and Research Support. Library Services are responsible for the delivery of services including access management, lending, and returning of books and laptops, virtual and physical enquiry services, and for the management and development of libraries and learning spaces across the campus.

 So, what will the role involve?

The University of Salford is seeking an exceptional candidate with the skills and personal attributes to deliver excellent customer services as part of the Library Services Team within the Library.

As an Information Support Assistant, you will collaboratively deliver excellent customer service to our service users and facilitate the use and maintenance of Library services and spaces. You will be the first point of contact for various enquiries including making space bookings, access for print and electronic resources, and the loan and return of library laptops. You’ll also direct users to other services and resources provided by teams around the University.

You will have the chance to support students on their journey and make a difference to their life here at the University of Salford.  You will be customer focused and have a passion for continuous service improvement. You should be able to respond in a flexible way to an evolving University and HE landscape and be ready to learn new skills and systems to support out service provision.  See the Person Specification linked below for further role responsibilities.]

Applicants should be aware that although the role will be assigned to a specific department / school within DSAS in the first instance, we reserve the right to reassign the post to meet the future needs of the University.

The post-holder will work full time Monday to Friday 1-9pm as their regular shift. 

If you’ve got further questions, please contact the hiring manager, Rosie Napier r.t.napier@salford.ac.uk, for an informal chat.

What’s in it for you? 

With over 200 languages spoken across Greater Manchester, we want to create an inspirational, inclusive learning and working environment, celebrating the diversity of our University community in our everyday conversations.  Our student population is already incredibly diverse, and we want to ensure this is reflected across our colleague profile as well. We especially welcome applications from Black, Asian and Minority Ethnic groups.

To help you, we have wide ranging colleague support networks, promoting awareness events throughout the year and giving you the opportunity to share your experiences with others. Our extensive faith centre facilities reflect our continuing commitment to support the student and colleague experience and the beliefs and values you bring to our community.   

There is a varied benefits package available through ‘MySalford’ where you can tailor your benefits to suit your own lifestyle – everything from additional annual leave, savings on High Street shopping, travel discounts as well as health and wellbeing support. This role will be based on the University of Salford campus.  

However you identify, whatever your pathway has been to get here, come and join us at the University of Salford where we are all proud to belong -  watch us in action here!