CRM Support Assistant

Who are we looking for?

Over the last three years the University has invested significantly in a new CRM. To date the system has delivered significant business benefits to the university with respect to Recruitment & Admissions business processes, and is currently focused on delivering functionality to support our student services.

The CRM team within the Directorate of Student Success, Administration and Support Services (DSSAS) is looking for a CRM Support Assistant to join its busy team. With a strong customer support background, the CRM Support Assistant will be the first line of support for CRM queries.

Given the success of the programme so far and the rapid development and growth within the institution we now want to expand our small team to enhance our customer support provision. Our vision for CRM within the university is that drives and enables innovation in our customer experience and will ultimately provide a service differential to our students and other stakeholders.

So, what will the role involve?

We’re looking for a committed and enthusiastic team member whose focus will be triaging and managing incoming CRM support requests as well as providing initial support request resolution.

The CRM Support Assistant will be able to demonstrate excellent organisational skills and attention to detail along with the ability to approach and resolve problems in a prompt, practical and efficient manner.  With excellent team working skills, a deep commitment to service excellence and the capacity to work flexibly and effectively with key stakeholders they will be able to use their customer support knowledge to contribute to exceptional service delivery.

Training on the Microsoft Dynamics CRM system will be provided. The role offers a great opportunity to anyone seeking to develop expertise with the Dynamics CRM, Power Automate and broader Microsoft 365 tools.

If you’ve got further questions, please contact Dan Lees, CRM Manager, on d.lees@salford.ac.uk for an informal chat. Interviews are likely to take place w/c 6th March.

Making an application

When applying for this role, please provide your CV and ensure you answer the application questions, showing how you meet the essential criteria given in the person specification. We’re looking forward to hearing from you.

What’s in it for you?

• Competitive salary and excellent pension scheme
• Generous annual leave - plus the ability to buy additional holiday days
• Flexible, agile and hybrid working - we support a culture of both flexible and agile working to help manage the demands of work with personal life subject to business requirements
• Professional development- a comprehensive package of personal development opportunities to help you achieve your full potential
• Wellbeing support- dedicated services and facilities to support your mental and physical health, ranging from an Employee Assistance Programme and counselling to sports and fitness facilities, including discounted gym memberships.
• Greater Manchester - Live and work in one of the most vibrant regions in the UK, a hot spot of digital innovation, excellent schools and colleagues, and with affordable city, suburban and rural living options to suit a wide range of lifestyle choices.
• However you identify, whatever your pathway has been to get here, come and join us at the University of Salford where we are all proud to belong!